them.es/Support

Log in or Register to post a new request

Welcome! This Forum is our main place to share official announcements and to help you get support for them.es products. If you have general inquiries on WordPress or need assistance with theme customizations, please head over to the following sites, maintained by the awesome WordPress Community:

WordPress.org Support
StackExchange

Unresolved Topics 0

  • No unresolved topics found

WordPress Support

  • No unresolved topics found

GitHub Issues

  • No open issues found

WordPress Reviews

Latest Comments

  2. Today we’ve published Billy Pro v1.4.1. This follow-up release allows you to add due dates to To do checklists and…

#Tags

1 anniversary Billy blocks boilerplate bootstrap countup development full site editing GitHub gutenberg headless-cms jquery JS lts material design npm plugin plus polymer reactjs sass starter support them.es+ theme tutorial VanillaJS webpack wordpress wp-api WP20

Looking for a solid Support Community Theme?

  • Support Theme available for purchase

    them.es Avatar
    them.es
    Announcement

    Are you managing an online community around a 🏢 business, ⚽ hobby or 🎀 cause where users can discuss topics with others – like we did here on this site you’re browsing right now? Are you in technical evaluation phase or unhappy with your current implementation? And is WordPress your go-to tool?

    Look no further, because we’re now selling a slick, flexible and well-crafted WordPress Theme for this very purpose.

    Purchase the Support Community Theme

    What you’ll get…

    • them.es Support is a Block Theme powered by WordPress 6.5+ making use of the new Interactivity API, so all the standard features from WordPress, like enhanced query pagination, posts, comments, user profiles, categories, tags are available out of the box
    • Convenient Community and effective User management features
      • Users can Mark topics as (un)resolved
      • Users can Like posts/comments
      • Users can Report posts/comments for admin review
      • Users can Search with an autocomplete feature
      • @user mentions
      • Unresolved topics widget
      • Markdown syntax
      • Users can upload an Avatar
      • Users can request a data export from the profile
      • Frontend editing experience powered by the new Interactivity API
    • The design with two built-in styles (Light/Dark) can be fully customized in the Site Editor
    • Alternatively it can be extended with a Child Theme, like we did here by integrating a unique design and adding several internal add-ons like a file uploader or widgets connecting to external services or APIs
    • All customers purchasing a license will get continuous Support with future updates

    How to purchase…

    How to customize…

    • Smaller adjustments like style updates, adding a custom webfont or editing existing templates can be performed directly in the Site Editor
    • For deeper modifications or if the code needs to be extended with new features, it’s recommended to develop a Child Theme or a Plugin

    It would be great to have your interest and we’re confident that you and your Community will love working with this Theme.

    Feel free to ask any (presale) questions in the comments section below.

    Comments
    0

    Leave a Reply

  • Der angegebene Lizenzschlüssel ist ungültig für Billy (Pro)

    Peter Kost Avatar
    Peter Kost
    General request

    Hallo Zusammen,

    ich hoffe, Ihr hattet einen guten Start in 2025.

    Ich habe gerade auf einer neuen WordPress Installation (www.waldbaden-exkursionen.de) das soeben heruntergeladene Plugin Billy Pro installiert.

    Wenn ich nun dieses Plugin mit dem Lizenzschlüssel aktivieren möchte, dann bekomme ich folgenden Fehler:
    Der angegebene Lizenzschlüssel ist ungültig für Billy (Pro).

    Da ich nicht weiß, ob diese Tickets öffentlich gezeigt werden, füge ich den Lizenzschlüssel jetzt hier erst einmal nicht ein.

    Könntet Ihr Euch das bitte einmal anbschauen – Danke!

    Gruß
    Peter

    Unresolved Resolved
    Comments
    1
    1. them.es Avatar
      them.es

      Thanks for getting in touch. This is a rather specific request, not of interest to the public, so let us continue privately by email…

       

    Leave a Reply

  • 10

    them.es Avatar
    them.es
    Announcement

    Time flies. them.es is turning 10 today and in retrospective it’s obvious that the web – our playground – was a different place back then.

    Many apps and services that have been vital and alive 10 years ago don’t exist anymore or are just a shadow of themselves – luckily for us WordPress is different, still #1 and even has increased its market share to an all-time peak. Other now high-grossing IT firms didn’t even exist or were in an early founding stage.

    Also them.es has evolved to becoming a useful platform offering a nice variety of OpenSource and Premium products that we’re proud of.

    Let’s go back in time and see how information technology was like in 2014.

    How was your life in the last decade? Do you miss the good ol’ days or are you happy how things turned out? Which (virtual) goods and information would you put into your personal time capsule?

    Maybe it’s time to lean back, take a deep breath and recap some memories or even dare to look ahead what the future may hold!

    Comments
    0

    Leave a Reply

  • Another Billy (Pro) Release

    them.es Avatar
    them.es
    Announcement

    We’re keeping a good pace and just released v1.9.0 of our free and v1.5.0 v1.5.1 of our premium billing and project management plugin for WordPress.

    Finally a highly requested feature – the ability to send invoices and quotes as email attachments via a webform – has been implemented in the Pro version. Default values like email subject and email body can be defined globally. But it’s also possible to add a personal touch to the email and change the values individually per post.

    Send invoices via Email in Billy Pro
    Webform to send invoice as email attachment

    As a consequence this makes sharelinks more or less obsolete and we decided to deprecate this feature without hard feelings. Password protected sharelinks lacked some important abilities (like downloading PDFs) and according to our knowledge and feedback from the community they were not used very often. In the end the email webforms are more convenient and even more secure because no passwords need to be sent to customers in cleartext anymore.

    Existing links will continue to work for the time being but it will not be possible to create new sharelinks anymore.

    Incorporating e-invoices is another important milestone in this release. Although PDF invoices are just fine if both contracting parties agreed on accepting them, the future belongs to transmitting documents in an electronic data interchange format. Heads up: E-invoices may even be required by law in your country sooner or later in a B2B or B2G context…

    That’s why Billy invoices can now also be generated in the UBL XML format which is an open standard for electronic business documents. This feature is optional, needs to be explicitly enabled in the Customizer and has been marked as “beta”. Your help in testing the implementation is more than welcome.

    Please be informed that an upgrade to at least WordPress v6.5 is mandatory if you want to use all new features as we developed with state-of-the-art technology like the Interactivity API to give you the look and feel you deserve. Falling back to an old approach was a no go. So if you’re still on an old WordPress version you can update the plugin but won’t be able to benefit from some of the cool new stuff.

    Meanwhile WordPress is already in the 6.6 prerelease phase and since we thoroughly tested Billy with the current beta version, no compatibility issues are expected when WordPress 6.6 gets released in less than a month.

    Comments
    0

    Leave a Reply

  • New Billy (Pro) Release

    them.es Avatar
    them.es
    Announcement

    Billy – our Billing suite for WordPress – has received some useful updates in the latest release and even comes with new premium features in the Pro version.

    Quote numbers can now be auto-incremented, similar to invoices. This is optional and the old default “Ymd” number format is still available. An useful addition to invoice and quote number prefixes are the placeholder variables {YEAR}, {MONTH} and {DAY} which means that you are now able to define number formats like INV-2024-05-13-12345678910 or similar.

    A highly requested feature was having a fully customizable PDF footer layout. That’s why a reusable block pattern, similar to the PDF header, has been added in the block editor.

    In addition, the PDF table output has been improved and inner borders are now enabled by default. Note that in the Pro version the PDF styles (of the table design and even more) can still be modified using custom CSS.

    Speaking about the Billy Pro add-on. This release has received a major upgrade with two completely new enhancements and is available for all existing customers, having a lifetime license, with no additional costs. And best of all, the price for new users has not been raised.

    After you update the plugin you’ll get cool project management features like checklists in Kanban-style boards and a simple time tracking tool.

    To do checklists (Kanban-style board) in Billy Pro
    1. To do checklists (Kanban-style board)
    Time tracking in Billy Pro
    2. Time tracking

    By ensuring a smooth workflow and using a modular approach with full WordPress block editor compatibility, the editing experience should be an easy ride.

    With the addition of two new Billy admin pages, the time had come to restructure and combine all pages in a single dashboard menu in order to keep the WordPress admin sidebar tidy.

    New Billy dashboard sidebar
    New single dashboard menu with sub pages

    An important advice as this can’t be said often enough: Your WordPress data will never leave your server and guarding against data corruption, breach or loss should be a matter of course. That’s even more important after Billy’s evolvement to a full project management suite.

    First of all it’s vital to care about your site’s health and keep your system up-to-date. In addition a proper backup strategy should not be neglected – and in this case the WordPress ecosystem can provide lots of mature backup and restoration solutions that get the job done easily.

    When was the last time you reviewed and improved this process?

    Many thanks 👋 to the engaged community for the valuable feedback that initiated the work on some of these features und bug fixes. There are still some requests and ideas in the pipeline, so stay tuned for more!

    Comments
    1
    1. them.es Avatar
      them.es

      Today we’ve published Billy Pro v1.4.1. This follow-up release allows you to add due dates to To do checklists and highlights tasks that are overdue.

      Additional admin columns in the Time tracking and To do posts overview now show relevant information outside the edit mode.

      Furthermore a bug that didn’t prevent the creation of share links although the setting was unchecked, has been fixed.

       

    Leave a Reply

  • Bootstrap Starter 3.5.1 development with Local y Flywheel – how to get live reload/browsersync working?

    kmeronuk Avatar
    kmeronuk
    General request

    Hi there,
    I’m trying to migrate from the 3.4.1 version of the Bootstrap Starter theme, but haven’t been able to figure out how to get it working, at least in the way I expect it to.
    In the previous version, we could set the localHost value to what our local install is, but I’m not seeing how to do that with 3.5.1.
    When I ‘run npm watch’ I get:
    [webpack-dev-server] Project is running at:
    [webpack-dev-server] Loopback: http://localhost:8080/
    But no URL for where to load the site and have liveReload work.
    I do see anything in the documentation/readme for how to make this work.
    I’m set up on Windows 11, node 14.21.3, using the latest version of Local with my install being nginx, PHP 8.2.10, MariaDB 10.4.10 and a local site domain of https://kmstarter351.local
    Have looked through the webpack devserver documentation but haven’t had any luck getting something to work here.
    Is there a trick? Is this possible?
    I can see that webpack is working, as when I manually refresh my local domain in the browser it does pick up the updates.
    Thanks in advance.

    Unresolved Resolved
    Comments
    2
    1. them.es Avatar
      them.es

      Hi @kmeronuk,

      this is a known issue (at least on some environments) and has been reported by other users as well. But it should be possible to achieve what you want with a bit of trial-and-error.

      You could start by adding the following settings to the webpack devServer config:

      devServer: { open: [ 'http://kmstarter351.local' ], ... }

      If you see errors you may have to deactivate SSL in Local. Otherwise you’d have to tinker with the proxy settings https://webpack.js.org/configuration/dev-server/#devserverproxy.

      Hope this helps or at least points you to the right direction.

      If you do find a solution it would be appreciated if you could post it here for others who are struggling with a similar issue. And maybe our webpack config can be updated safely then to make it work for more environments?

       
    2. them.es Avatar
      them.es

      Update: The following GitHub thread may be helpful for anyone experiencing this issue with Local https://github.com/them-es/starter-bootstrap/issues/31

       

    Leave a Reply

  • ThemeES Bootstrap Starter Theme Version: 3.2.1 Woocommerce broken for not logged in users after woo update 8.6

    stefanbd Avatar
    stefanbd
    Bug report

    After Update from woocommerce.8.5.2 to woocommerce.8.6 the_content is not load for people who are not logged in.
    Seems like comes from a wp core function $content = apply_filters( ‘the_content’, $content ); in the the_content function.

    When i rollback its works. I also have try it with a fresh generatet version of Starter Theme, same.
    With other themes its working i had try till twentynineteen.
    Theres no error i have investet some time but found not a reson why its now not working

    Unresolved Resolved
    Comments
    3
    1. stefanbd Avatar
      stefanbd

      Rollback to 8.6 RC its working so the problem must be from RC to final

       
    2. them.es Avatar
      them.es

      Hi stefanbd,
      thanks for getting in touch. You’re right – there seems to be a bug in WooCommerce v8.6.0 (see https://github.com/woocommerce/woocommerce/issues/44679) which already has been been fixed in v8.6.1, released yesterday.
      Could you confirm that upgrading WooCommerce to the latest version makes the_content() accessible to unauthenticated users again?

       
      1. stefanbd Avatar
        stefanbd

        Hi thanks for the hint, after update to 8.61 its working again.
        I was think its a problem with your theme because i have try themes from store and they hadnt the problem.

         

    Leave a Reply

  • Banner Top overlaps navbar

    bethesda Avatar
    bethesda
    General request

    Using the starter wp bootstrap theme, I’ve incorporated a banner to remain above the navbar. However, there is an issue where it overlaps with the navbar when the Fixed Top header option is selected. I’m seeking assistance to resolve this matter. Your help is greatly appreciated.

    Here is my code:
    “>

                    <p class="phone-number" style="color: ">


                <p class="address" style="color: ">


                ">





                            " target="_blank">">
    Unresolved Resolved
    Comments
    2
    1. them.es Avatar
      them.es

      The code you shared seems to be broken and uses invalid HTML. In general, if an element overlaps the header you may be able to solve the issue by increasing or decreasing the z-index value or by changing the top value so that the header will be placed below the top-bar. Another possibility would be to try adding position: sticky to your header and to the top banner.

      Since this issue is not related to the theme code, I’m going to mark it as resolved. If you still have questions you should consult a frontend developer.

       
    2. bethesda Avatar
      bethesda

      My problem is that top bar that I put above the navbar overlaps the navbar by 50% and it happens only when fixed to top header is selected.
      I need to have a div above header that will not overlap the header when “fixed to Top” is selected in header customize section. If the header is selected as static it does not show any issue. Only when the “fixed to top” is sleceted it overlaps the header half way down.

       

    Leave a Reply

  • 25,000

    them.es Avatar
    them.es
    Announcement

    The new year starts great! A major milestone has been reached – our Bootstrap Starter Theme for WordPress was downloaded for the 25,000th time 🤩. Actually the number of websites out in the wild, using this theme as the foundation, may be even higher because we can’t measure 1:1 duplications and direct downloads from GitHub.

    It’s very pleasant to see how one of our first OpenSource products evolved over time, with important quality improvements from contributors, valuable feedback from users and last but not least by looking at the numerous likes from stargazers. All the kudos we received prove that democracy, exchange and teamwork are still relevant today in a world (wide web) that’s transforming continuously.

    THANK YOU to all friends, collaborators and developers (of underlying dependencies*) who made this possible!

    * WordPress, Bootstrap, SASS, LESS, Webpack, Gulp, Grunt, NPM, etc.

    WordPress is the leading web publishing platform standing for stability, reliability and sustainability, and celebrated its 20th anniversary last year. Bootstrap is the most popular HTML, CSS, and JavaScript frameworks for developing responsive, mobile first projects on the web.

    them.es Bootstrap Starter Theme for WordPress combines the best of both worlds. Stay tuned for more because all in all it feels like the journey has only just begun…

    Comments
    0

    Leave a Reply

  • Billy has been refactored

    them.es Avatar
    them.es
    Announcement

    Our WordPress invoicing plugin Billy and its companion Billy Pro have been refactored and finally make use of the Block API v2, resulting in a lighter DOM tree and an overall improved editor load time. Full backwards compatibility has been considered but if you’re using Billy Pro, it’s strongly advised to keep both plugins in sync and update each to the latest version.

    In addition, the Pro add-on received new features for contacts. The contact selector in the post template has been rebuilt with an improved combobox selector and should help you finding the right contact quicker and easier. Furthermore it’s possible to upload a photo or logo to contacts for better identification.

    In the edit post screen, invoices and quotes with status “overdue” and “pending” now show an eye-catching icon, indicating that the due date has been passed.

    All in all we’re confident that this new release makes Billy (Pro) one of the best invoicing products currently available on the market – in particular for freelancers and small companies that are looking for a simple and uncomplicated solution with zero dependencies.

    Did you know that the integration of this plugin in an existing WordPress website is a no-brainer and that you have total privacy control over your invoicing as no data every leaves the server or is shared with third-parties?

    Comments
    0

    Leave a Reply