Open Source × Premium

Please note that our support policy only covers assistance in setting up a them.es product, dealing with potential bugs and gathering new feature requests.

For Themes:

If you’ve already read the steps in the General Setup Guide and looked at the Demo pages you can check the according GitHub repository, visit Support and search for answers / ask for help there.

For Plugins:

If you’ve already browsed through the Docs linked in the plugin’s landing page you can check the according GitHub repository or visit Support and search for answers / ask for help there.

For other Products:

You can check the according GitHub repository for any existing issues, or open a new one. Of course you can also visit Support and search for answers / ask for help there.

It’s a free WordPress theme based on Full Site Editing (Block Themes), Bootstrap, Material Design and Polymer Webcomponents (deprecated). A Starter theme should ONLY be used by professionals as a basis for developing custom web projects.

The source codes of our Starter Themes can be found on public GitHub repositories and we would like to encourage other developers to contribute in enhancing the themes.

Full Site Editing (FSE) is a site builder developed by the WordPress community that brings the features of the WordPress Block editor to all parts of the website.

Themes that are ready for Full Site Editing include predefined templates, template parts and various site options and settings that can easily be customized.

Learn more: Full Site Editing Handbook

The purpose of a Starter Theme is to help you code an individual website from scratch. It’s a boilerplate that helps you get started faster with your next project. Creating a child theme for one of the Starter Themes is usually not required and not recommended.

Autoupdates only make sense for predesigned themes which are very restrictive in manual code customization or for multipurpose themes which usually have a bloated code base with several external dependencies.

1. You should be familiar in Working with WordPress and have read the WordPress tutorial Work with themes.
2. If you want to install a new theme, WordPress needs to be up and running on your web server. Unfortunately we cannot support you on general questions related to your CMS or to setting up a server. Furthermore we cannot support you in installing third-party products.
3. If you’re using plugins, make sure that they are updated to the latest version.
4. A general Step-by-step tutorial has been created and should be read carefully before setting up your pages or before getting in touch in our forums. The official Demo Theme instances have additional information which can be useful.
5. Don’t forget to create Backups before making any major changes to your Website.

1. You should be familiar in Working with WordPress and have read the WordPress tutorial Manage plugins.
2. If you want to install a new plugin, WordPress needs to be up and running on your web server. Unfortunately we cannot support you on general questions related to your CMS or to setting up a server. Furthermore we cannot support you in installing third-party products.

Everyone who has signed up can submit new requests or reply to existing requests.

Existing them.es customers who have already purchased a product can use their user account to access the forum. Please understand that customer requests will generally be given priority support.

We’re only human, so requests cannot be executed in real time. Yes, you are communicating with a real person here, not an AI.

Response times may vary from case to case and some issues may be prioritized based on an internal severity ranking.

A good bug report is half the battle and it can be difficult to reproduce a problem if the relevant information is not available. Please try to be as specific as possible, including a link and screenshots if necessary, so that there are no follow-up questions. You can also add Tags in your requests and Flag requests as (Un)Resolved.

All requests are processed sooner or later! Don’t spam the forum or send duplicate requests. This may result in your access being blocked.

We can’t help you installing or setting up WordPress on your server and we don’t provide any support for third-party products.

If you need general help on WordPress we refer to the official WordPress Forum or to this StackExchange Group.

Thanks for your understanding.

Our test environment is built upon a clean state of the art WordPress installation.

For compatibility and security reasons we recommend to always use the latest stable WordPress version. Keep your system up-to-date and don’t forget to make regular backups.

That’s what a Starter Theme is here for. You can use the Customizer (Classic Themes) or the Site Editor (Block Themes) which both allow you to make changes and extend the design according to your needs, tweak settings, modify the color scheme and see a preview of those changes in real time.

If you have development skills and need to make deeper modifications you can use the built-in webpack workflow. Please head over to the “Getting started” docs which can be found on the landing page of the theme.

Usually all WordPress themes can be extended with translations in any language. You can manage and edit the translation files from the backend using a Plugin.

Learn more: Translate WordPress Themes

If you want to contribute to our premium products you can do so by logging in and submitting translations via the linked “Docs”. Your help is appreciated and of course, we’re going to credit you accordingly in the source code.

Our Starter Themes are built with care and do work with WordPress 5.0+ which incorporated Gutenberg for the first time — But please note that the Starter Themes only include minimal styles. This means that you have to include any block-specific styles on our own.

In general, Plugins should work fine but please use them at own risk.

If you have problems and need help with a third-party Plugin, please contact the Plugin authors.

Contributions are more than welcome and we’ve already accepted valuable pull requests from developers in the past. The Open Source principle encourages an open collaboration between volunteers whose ultimate goal is to improve the code quality and to benefit from a better product in the end.

Please head over to our GitHub profile and create a new issue or add a pull request in the according repository. When contributing code changes, always make sure to follow the WordPress Coding Standards.

First contact should always be our internal Support forum.

If you found a bug or would like to contribute to the code you can submit a new request on GitHub.

For specific questions, private communication or concerns not meant to be public, you can submit the Feedback form or send us an Email to support@them.es